Create a shipping policy
At Nuvia Beauty, we prioritize the efficient and timely delivery of our products to ensure customer satisfaction. Our shipping policy outlines the terms and conditions regarding the shipment of orders placed through our platform.
Shipping Methods: We utilize various shipping carriers to deliver our products, ensuring that we can provide reliable service. The specific carrier used for your order will depend on the shipping method selected at checkout and the destination of the package.
Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or promotional events, processing times may be extended. Customers will receive a confirmation email once their order has been shipped, which will include tracking information.
Shipping Rates: Shipping costs are calculated based on the weight of the items and the destination. For orders exceeding $249, we offer free shipping as an incentive for our customers. This policy aims to enhance the shopping experience while ensuring that our customers receive their products without incurring additional shipping costs.
Delivery Times: Delivery times vary based on the shipping method selected and the destination. Generally, standard shipping within the continental United States takes between 3-7 business days. For international orders, delivery times may vary significantly based on customs processing and local postal services.
International Shipping: Nuvia Beauty currently offers international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in the destination country. It is advisable to check local regulations regarding the import of beauty products before placing an order.
Order Tracking: Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor the status of your shipment and estimate its arrival time. If you encounter any issues with tracking, please contact our customer service team for assistance.
Lost or Damaged Packages: In the event that a package is lost or damaged during transit, customers should contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
Contact Information: For any questions or concerns regarding our shipping policy, please reach out to our customer service team at info@shopnuviabeauty.com.
We appreciate your understanding and cooperation regarding our shipping policy, and we look forward to serving you with our high-quality products.
