What types of hair styling tools do you offer?
Nuvia Beauty specializes in innovative hair styling tools, including our flagship 6-in-1 Multi Styler and Blow Dryer. These tools are designed to provide versatility, allowing users to create both straight and wavy hairstyles with ease.
How do I use the 6-in-1 Multi Styler and Blow Dryer?
The 6-in-1 Multi Styler and Blow Dryer is designed for user-friendly operation. Detailed instructions are included with each product, and we recommend following the guidelines to achieve optimal results. The tool's multiple settings allow for customization based on hair type and desired style.
What is your return policy?
We have a 7-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. Please contact us within 7 days of receiving your item to initiate a return.
Do you offer free shipping?
Yes, we provide free shipping on orders over $249. This allows customers to enjoy our high-quality products without incurring additional shipping costs on larger purchases.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
Exchanges are not directly processed. The fastest way to obtain a new item is to return the original item and, once the return is accepted, make a separate purchase for the desired product.
What should I do if my item is defective or damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Are there any items that cannot be returned?
Certain items, such as personal care goods and sale items, cannot be returned. Additionally, custom products and hazardous materials are non-returnable. Please reach out to us if you have questions about a specific item.
